Shipping information

We're stoked you've chosen Aotearoa Flex! We understand you're keen to get your hands on your new gear, so here's everything you need to know about how we get your awesome streetwear from our whare to yours, whether you're right here in Aotearoa or across the seas.

Frequently asked questions

Got questions about getting your Aotearoa Flex order? Chances are we've got the answers right here. We've put together some of the most common queries to make your shopping experience as smooth as possible.

How long will my order take to arrive?
After you've placed your order for your awesome Aotearoa Flex gear, you can expect it to arrive within 1 to 3 weeks, depending on your location, whether you're in New Zealand or somewhere else in the world.

What are the delivery costs?
Delivery price is dependent on your location and the size of your order. We aim to keep costs fair and transparent.

Are there any other important shipping details I should know?
Please ensure your shipping address is correct at the time of purchase to avoid any delays. For international orders, please be aware of any potential customs duties or taxes that may be applied by your country's regulations, as these are the responsibility of the customer.

What if I need to change my shipping address?

If you need to change your shipping address after placing an order, please contact us immediately at info@aotearoa-flex.co.nz. We will do our best to accommodate your request, but cannot guarantee changes if the order has already been processed for shipping.

Do you ship worldwide?
Absolutely! We ship our Aotearoa Flex streetwear worldwide, so everyone can experience the style of Heretaunga, Aotearoa.

What if my order is delayed?
While we strive for timely delivery, unforeseen circumstances can sometimes cause delays. If your order is significantly delayed beyond the estimated timeframe, please contact us with your order number, and we'll investigate it for you.

What if an item is missing or damaged?

If your order arrives with a missing item or is damaged, please get in touch with us at info@aotearoa-flex.co.nz within 48 hours of delivery. Please include your order number and photos of the damage, if applicable, so we can assist you promptly.

Get ready to flex your style

Your Aotearoa Flex gear is on its way to bring that Heretaunga vibe right to your door. We're committed to getting your order to you smoothly and efficiently, wherever you are in the world. Thanks for being a part of our journey.